Support

Support is provided in English by email and phone.

Email

support@insidermagazin.com

Phone

+55 11 97775-5759

Sales and proposals

support@insidermagazin.com

Privacy requests

support@insidermagazin.com

Email is the best channel for most requests, because it gives us a written record and lets you attach screenshots or files.

Many questions are answered in the following resources:

• Documentation — how the workspace works, including filters, charts, statistics and exports.
• FAQ — short answers to common questions about the product and how access works.
• Contact — general enquiries.
• Book a demo — if you are evaluating Insider Magazin for your organisation.

1. Your name and organisation.
2. The dataset and the page or view concerned (for example Time series, Distributions or Reports).
3. The filters you had applied: date range, categories and any search term.
4. What you expected to happen and what happened instead.
5. Your browser and its version, and screenshots if possible.

Support hours

[Pending: Support hours and time zone]

First response target

[Pending: First response target]

Service levels

Any service-level commitments are set out in your order form. [Pending: Standard service levels, if any]

We do not currently have a public status page. If you think the Service is unavailable or behaving unexpectedly, contact support@insidermagazin.com or +55 11 97775-5759.

To cancel a subscription or ask about a refund, see the Cancellation & Refund Policy, which explains how to make a request. Billing questions about a proposal or order form can be sent to support@insidermagazin.com.

To report a security vulnerability, follow the process on the Security page. To exercise your data protection rights, see the Privacy Policy.