Legal
Cancellation & Refund Policy
How cancellation, renewal and refunds work for Insider Magazin subscriptions, which are agreed in a written order form rather than purchased online.
Last reviewed: pending legal review
01Status of this document
Draft
This document is a structured draft pending legal review. Commercial terms that have not yet been decided are marked as pending and will be stated in each order form.
Last updated: [Pending: Date of last legal review].
02No online purchases
This website has no checkout and does not take payments. Requesting a demo or contacting us does not create a purchase or any payment obligation.
Subscriptions are agreed individually. Before any contract is signed, we send a written proposal or order form that states the scope, price, billing period, renewal terms and cancellation terms. Those terms apply to your subscription together with our Terms of Service and this policy.
03Cancelling a subscription
You can ask to cancel your subscription at any time by writing to support@insidermagazin.com from an address associated with your account, or by calling +55 11 97775-5759 and confirming in writing.
- Notice period: [Pending: Cancellation notice period]
- When cancellation takes effect: [Pending: Effective date of cancellation (for example, end of the current billing period)]
- Access after cancellation: [Pending: Whether access continues until the end of the paid period]
- Your data after cancellation: [Pending: Data export and deletion period after cancellation]
If your order form sets out different terms, the order form applies.
04Renewal
Whether and how a subscription renews is stated in the order form. [Pending: Default renewal terms and advance renewal reminder]
05Refunds
Refund eligibility for fees already paid is defined in your order form. [Pending: Standard refund rules, if any] We do not offer refunds beyond what the order form provides, except where the law requires it.
How to request a refund
- Email support@insidermagazin.com or call +55 11 97775-5759.
- Include your organisation's name, the order form or invoice reference, the amount concerned and the reason for the request.
- We will confirm receipt and tell you whether the request is accepted under your order form or applicable law.
- Time to respond to a request
- [Pending: Response time for refund requests]
- Time to process an approved refund
- [Pending: Refund processing time]
- Refund method
- [Pending: Refund method (normally the original payment method)]
06Your statutory rights
Insider Magazin is offered to businesses, and business-to-business contracts are governed by the order form. However, nothing in this policy limits rights that the law gives you and that cannot be excluded by contract. Depending on where you are and whether you qualify as a consumer, these may include:
| Market | Right, where applicable |
|---|---|
| Brazil | Under art. 49 of the Consumer Defence Code (CDC), a consumer who contracts outside a commercial establishment, including at a distance, may withdraw within 7 days of signing or of receiving the service, with a refund of amounts paid. |
| France and the EU | Under EU consumer rules (in France, the Code de la consommation), consumers generally have a 14-day right of withdrawal for distance contracts, subject to the statutory exceptions. |
| United Kingdom | Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a 14-day cancellation right for distance contracts, subject to the statutory exceptions. |
| Israel | The Consumer Protection Law, 5741-1981, and its regulations give consumers a right to cancel certain distance transactions, subject to the conditions they set out. |
If you believe one of these rights applies to you, tell us when you contact us and we will handle your request accordingly.
07Contact
For cancellation or refund questions, contact support@insidermagazin.com or +55 11 97775-5759. For commercial questions about a proposal, contact support@insidermagazin.com.